I can’t access my TLI account in Circle

If you're having trouble logging into your TLI account on Circle, follow the steps below to troubleshoot the issue.

Reset Your Password

If your credentials might be incorrect:

• Go to: https://community.thoughtleadersinstitute.com/users/password/new
• Enter your email address
• Open the reset email with the subject line: Reset password instructions
• Click Change my password and follow the prompts to set a new one

Check for Browser Issues

If you're stuck or nothing happens when trying to log in:

• Try accessing your account from a different browser or device

• Make sure your browser is up to date

  How to check if Chrome is up to date

• Temporarily disable antivirus software that could block the site
• Turn off VPNs, especially Web Protection if using NordVPN

• Clear your browser’s cache and cookies for “All Time”

  How to do this in Chrome

• Disable recently added browser extensions

Still can’t access your account?

Contact our support team at support@thoughtleadersinstitue.com